Terms of use

You describe your business in one sentence. Heftas writes a site from that sentence and, if your plan allows it, hosts it. You don’t pick a template.

The unit of spending is the credit. The first build is not capped like an edit; building a site from scratch is a different job. The monthly allowance is reset to the plan’s amount at the end of each period; the unused part does not carry over. Packs you buy do not expire. The current figures are in the pricing section, because written here they would drift: pricing.

Opening an account is free. Each e-mail address gets enough credits to build one site, plus a few for small edits, once, for free; deleting the account and opening it again with the same address does not renew this. The number of free builds per day is limited; if the limit is reached, the credits arrive at your next sign-in. After that, building takes credits: from a plan’s monthly allowance or from a pack you buy. When a plan starts, whatever is left of the free credits is replaced by the plan’s first monthly allowance. Publishing and connecting your own domain are on paid plans; a site built for free or with pack credits alone stays in preview and does not go live. An unpublished site on an account that has never paid is deleted if it is not opened for 30 days; we let you know by e-mail a week before, and opening the site once starts the period again.

In a distance sale a consumer has a right of withdrawal within 14 days. The same regulation excludes services performed instantly in electronic form from that right, and that is exactly what is sold here: the moment a credit is spent the model runs, the site is produced and the cost arises. So the part equal to the credits spent counts as performed, and there is no right of withdrawal for that part.

You confirm this before you go to payment, with the “I have read and accept” box above the plan and pack buttons; the payment page does not open until it is ticked. The box covers both this page and your request that the service start immediately. The date of your consent and the version of the text you agreed to are recorded.

If you have spent no credits, you can withdraw within 14 days and the amount you paid is returned in full. If you have spent some, the value of the credits spent is deducted and the rest is refunded. Write your request from the Support tab; the credit ledger in your account shows item by item what was spent. We start the refund within 14 days of receiving your withdrawal or refund request.

The payment provider that takes the payment and makes the refund (Dodo Payments) keeps a processing fee on every transaction. A refund therefore returns what you paid less that fee, not the whole amount; the difference stays with the provider, not with us. Even when the whole amount does not come back, what the refunded payment paid for is taken back from your account: the subscription closes and unspent credits are removed.

legal basis:Distance Contracts Regulation art. 9, 15/1-ğ, 15/1-h ↗

If the subscription is cancelled or the card cannot be charged, live sites stay open for 7 more days. A warning e-mail goes out that day. When the period ends the site is taken offline: your address and any domain you connected stay yours, and a short notice takes the place of the content. Files, conversation history, publish history and form messages are not deleted; when payment starts again, the site comes back at the same address.

If most of a payment is refunded (everything except the provider’s processing fee), or it is disputed with the bank and reversed, what it paid for is taken back too: the plan drops, unspent credits leave the account, the subscription closes and live sites are taken offline as described above. In this case the 7-day period does not apply, because the money has already gone back. Credits already spent are not taken back; that work was done. A partial refund (a small part of a payment given back, for example as an apology) does not affect the plan or the site.

The sites we build can take forms from visitors. The messages are yours; we store them to show them in your inbox and, if it is on, to deliver them to your e-mail.

For the personal data in those messages you are the data controller under Turkish data protection law (KVKK); we carry it on your behalf. On a site where we put a form, we write a notice explaining this at /gizlilik and link it at the bottom, but it names you as the business: reading it once is up to you. If you find it wrong or incomplete, tell us and we will fix it.

legal basis:KVKK art. 10 ↗

The text you write and the site we build for you are yours. The site is hosted by us and stays live while your subscription lasts; we do not hand out its source code. Do not use it for illegal content. We may stop abuse and suspend the account.

Not allowed: opening several accounts to take the free allowance or another promotion again and again; opening accounts to get around a restriction or limit; inflating usage figures or gaming our systems such as credits, rate limits and content review; coming back with a new account after being suspended or closed; getting into somebody else’s account, or selling or handing over an account. If we notice, we remove the free credits on the accounts involved, suspend them or close them. On an account that has paid, the refund rights you have by law are not affected.

Sites that use someone else’s text, photos or brand without permission; fraud, fake shops, phishing; gambling and betting; adult content; selling drugs, prescription medicine or unlicensed supplements; selling weapons and explosives; selling alcohol, tobacco or e-cigarettes online; counterfeit goods and piracy; hate and violence; anything else illegal. We check such requests automatically before building, and sites before publishing; we also read the refused requests ourselves, and an account refused three times in a day has its site building paused for a day. The site is produced from your sentences; you are responsible for what you write; we do not take on the content because we produced it.

If a site we host copied yours, impersonates you or contains something illegal, write to us, without an account, at: /en/report. You don’t need to be our customer. The site’s address, what was infringed and, if you like, a reply address so we can answer are enough. If you leave no reply address we still read the complaint, but we cannot get back to you.

A person reads and answers the complaint within 3 working days. If we find it justified we take the site offline, close the account if needed, and tell the site’s owner why it was removed. For plainly illegal content we don’t wait for the period; we remove it first. Where we cannot be sure we don’t take sides on our own; we write to both of you about what we did. We give the person complaining no information about the site’s owner: not who they are, their address, or how many sites they have.

You must be 18 or older to open an account; if we learn that someone under 18 has opened one, we delete the account and its data. An account belongs to one person: give accurate details and do not share your sign-in codes or session. You are responsible for what happens in your account.

A model writes your site. It can make mistakes: a wrong price, a missing opening time, an invented detail, a sentence that also appears on another site. Reading the site before you publish it — above all prices, opening hours, contact details and any health, legal or payment claims — is up to you. We do not guarantee that the site is accurate, that it will bring any commercial result or where it will rank in search engines.

Stock photos we place on the site come with their own licence and the credit line at the foot of the site stays; do not remove it. The text, photos and logos you upload must be yours or you must have permission to use them: you are responsible for content that infringes a third party’s rights.

Everything you write and upload stays yours. You give us only the limited permission needed to provide the service: to host, copy, back up, generate and publish the content, for as long as your account is open. When you delete the account the permission ends; copies in backups are deleted within the period stated on the privacy page.

You may use the site we build for you in your business as you like. Whether copyright arises in AI output is not yet settled law; we assert no right against you over it. Heftas’s software, ready-made components and brand belong to us; we do not hand out the source code.

Because the site you publish sits on our server, we are a hosting provider in the sense of Turkish Law No. 5651, and in the European Union the Digital Services Act (DSA) applies to the same role. You ask for the content and you publish it; we are not obliged to check every piece of published content in advance. But once we learn that content is unlawful — through a complaint, a court or authority order, or because we notice it ourselves — we take it offline. We carry out court and authority orders; we share identity and contact details only as far as the law allows and when such a request arrives.

When we remove a site we tell its owner why. If you think the decision is wrong, write from the Support tab in your dashboard; a person looks again and writes back what we did. Copyright complaints (authors’ rights and similar foreign rules) follow the same route: the complaint form, the period above, removal, and the same Support route for a counter-notice.

If you sell goods or services on a site we built, you are the seller, not Heftas. The order form only passes the request to you; it takes no payment and does not manage delivery or returns. You carry out what distance-selling law requires of a seller: showing your identity and the price to the buyer before the order (pre-contract information), the right of withdrawal and its exceptions, invoicing, delivery, returns, consent for commercial electronic messages and any registration or notification duties. You add the necessary texts to your site, or write to us to have them added; we do not prepare them for you.

We run the service with care but do not promise it will be uninterrupted or error-free: maintenance, server or provider failures and network problems happen. We take backups against data loss, but that is not a guarantee. Statutory rights you have as a consumer that cannot be removed by contract are not limited by these sentences.

Except for intent and gross negligence on our part and where the law does not allow a limit: we are not liable for indirect losses such as lost profit, reputation or customers, and our liability for direct loss is limited to what you paid us in the twelve months before the event. This clause does not limit mandatory rights you have as a consumer.

You can delete your account at any time from the Account tab; sites go offline and any subscription is closed. If you seriously break the rules (“what we do not host” above) we may suspend or close the account; when we do we tell you why and keep the same Support route open for an objection.

For what we keep about you we are the data controller; what we keep and for how long is written on the privacy page. For the data of your visitors, such as form messages sent to your site, you are responsible and we act on your behalf as processor (under KVKK and, where European data is involved, GDPR). We process this data only to provide the service and on your instructions; we limit access to people under a duty of confidentiality; we use the outside services listed on the privacy page; if we learn of a breach affecting data security we write to you without delay; and when you delete the account or the site we delete the data. If you are a business in Europe and also want standard contractual clauses, write from the Support tab.

Prices are in US dollars. The payment provider that takes the payment works out any tax that applies and shows it separately on the payment screen; the receipt or invoice comes to your e-mail from the payment provider.

We may change the service. This page is not meant as an unchangeable contract. Version of this text: 2026-10-21. The version you agree to before paying is saved to your account, so a sentence changed later does not retroactively change the text you accepted. If you are signed in, the version you accepted is at the top of this page; what changed in each version is below.

Turkish law applies to these terms. As a consumer you can apply, within the monetary limits set by law, to the Consumer Arbitration Committee or the Consumer Court where you live or where you bought the service. If you are not a consumer, the courts and enforcement offices of Istanbul have jurisdiction. If you are a consumer living outside Turkey, the mandatory consumer protection rules of the country you live in remain in force. You do not have to write to us first; if you do, we will try to sort it out.

legal basis:Consumer Protection Law art. 68, 73 ↗

Heftas is a product name; it is run by an individual, not a company, and is being set up. The seller’s details (name, address, tax information) will be published on this page once the business registration is complete. The product was written in Istanbul. If you are a customer, reach us through the Support tab in your dashboard: your request stays there together with its answer. If not, /en/report needs no account.